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FMAP - FormMaker and Processor     List of Categories

Page 1 Page 2

  1. My Customers are not receiving their Autoresponder, why?

  2. How many Administrators does FormMakerAndProcessor support?

  3. How do I eliminate the Submit button from showing up in Previews and/or being recorded?






  1. My Customers are not receiving their Autoresponder, why?

    Several Settings affect Autoresponder functionality. First, if possible, try using a different email address as the Customer's email address. If the message still does not arrive, check all of the following :

    1. Your HTML Form must contain a form field named "email" in lowercase. This is the most common mistake. Be sure your Website Form has this tag :

      <input type="Text" name="email">

    2. Be sure your Form's Settings have a Valid E-mail Address defined in the "Admin Email" field. The Customer's Autoresponder uses the "Admin Email" value as the sender.

    3. Be sure your Form's Settings, in the "Customer Notification Template" sub-section, have "Send Autoresponder" set to "Yes".

    4. In the same area just beneath the "Send Autoresponder" setting, make sure you have entered a message to send in the large text box.

    5. If sending File Attachments in the Customer's Autoresponder, try a submission without the Attachment to see if the message comes in.

    6. Check you have entered the correct path in the Path to Mail Program in your Form's Settings. Try some other common sendmail paths.

    7. If on a Windows server, you may need to set an "Admin Email" address in the Settings that matches your Path to Mail Program Setting, and also matches the domainname you're running the Scripts on. For example :

      Admin Email : you@yoursite.com
      Path to Mail Program : mail.yoursite.com
      Your Website Address : http://www.yoursite.com

    8. On Linux/Unix/Mac type servers employing sendmail, you could try utilizing the -f switch. You'll need to edit the fmap_cfg.cgi file and search for the following line of code :

      if(open(M, qq~|$CONFIG{mailprogram} -t ~)){

      then change it to :

      if(open(M, qq~|$CONFIG{mailprogram} -t -f "you\@yoursite.com"~)){

      Take care with the syntax involved in the new code. You're only adding the red code shown above, a copy and paste would be safest, then replace the "you\@yoursite.com" with one of your email accounts, but be sure to retain the escape slash (\) before the @ sign in your email address. Upload the changes, try your luck.

    9. This Free Mail Testing Script does nothing but send a message to the email address specified within it, then prints whether or not sendmail was invoked and any server returned errors that may have been spawned. You may want to try it, then point your host to it and ask them where your messages are:

      1. Download the Mail Server Tester CGI Script

      2. Edit in your email address using a Plain Text editor

      3. Upload the Mail Server Tester CGI Script to your server in ASCII Mode

      4. I say ASCII Mode because if you don't, last step will yield Server 500 Error.

      5. CHMOD the Mail Server Tester CGI Script to 755

      6. Load the Mail Server Tester in your Web browser

    If after checking and trying all of the above your server still fails to deliver the Customer's Autoresponder, I have only these three remaining streams of thought to offer :

    1. The Mail Server you're sending the Message to: has blacklisted your server; has Mail Filters such as Spam Assassin deployed by either the Host or the Customer which is deeming your message to be Spam and is deleting before it reaches the recipient; cannot be reached by your server; or is in some other way not handling your Message in the correct manner.

    2. Your server has trouble delivering successive messages. The mail program may fail to Shutdown after processing the first message; The mail server may not be running (Qmail is notorious for shutting down for hours for no apparent reason); The mail server may be jammed with mail or there may be a huge queue and your message has to wait it out.

    3. The intended recipient of the Message: has a full inbox; has their mail forwarded to another account; has not even created the account you're testing; has not properly configured the account in their Mail Client (Outlook, Eudora, etc.).

    Still no Customer email? Only your host can help you resolve this problem now.

    Top of Page



  2. How many Administrators does FormMakerAndProcessor support?

    It supports two separate Admin users, one with full access and one with access to everything except the Settings, Delete File functions, Delete Form functions and Delete Submission Functions. It also supports unlimited recipents for Admin Notifications. By default, the second Admin User is set up as :
    Username: 222222
    Password: 222222

    To send multiple notifications, click on the Settings link for a Single form, or for the Last form in a Multi Page series of forms and enter each recipient email address in the Admin EMail field. Separate each with a comma.

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  3. How do I eliminate the Submit button from showing up in Previews and/or being recorded?

    To prevent Submit button from appearing, edit your HTML Form and remove the name attribute from the submit button.

    <input type="Submit" name="Submit" value="Submit">

    Remove : name="Submit"

    Top of Page



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